Careers at Cork's Vienna Woods Hotel
Reservations & Events Executive
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We have an exciting opportunity for a Full Time Reservations and Events Executive to join our friendly, professional team. This role is ideal someone with administrative background who has a strong interest in Hospitality.
The Reservations and Events Executive has a critical role in ensuring guest satisfaction from the first interaction with the hotel.
Requirements for the role include:
- Ensure that all reservations queries are dealt with in a professional manner and are answered within the required time frame – this includes enquires from bedroom reservations, dining reservations, meetings and events
- Excellent Customer Service Skills and respond quickly and proactively to guest queries and concerns
- Ensure that you have an in-depth knowledge of the company’s products with the ability to upsell and drive sales
- Ability to perform well within a fast-paced environment
- Liaise with reception / Duty Managers / Other Head of Department to resolve any guest queries
- Manage all the systems involved in the sale of bedroom rooms, meetings rooms and restaurant
- Daily use of Hotsoft is required
Ideal Candidate:
- Fluent English
- Organised and strong communication skills both written (email) and verbal
- Previous hospitality experience is essential along with previous use of a Property Management System i.e. HotSoft, Opera etc
- Excellent Customer Service Skills
- Good E-mail etiquette and Telephone manner
- Leaving Certificate or equivalent preferred
- Proficient in excel and word
