Careers at Cork's Vienna Woods Hotel
Receptionist
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We have an exciting opportunity for a Full Time Receptionist to join our friendly, professional team. This role is ideal someone with administrative background who has a strong interest in Hospitality.
Flexibility is essential for this role, weekends and evening shifts involved.
Responsibilities include:
- Welcome and check in of guests, including processing of group arrivals.
- Check out departing guests and ensuring stay over guest requests are completed.
- Be seen as a main point of contact for guests, dealing efficiently and professional with enquiries
- Keep up to date on all hotel products, services, pricing and special promotional offers as well as daily VIPs and special events.
- Maximise Sales revenues through up selling.
- General phone duties including taking of reservations.
- Always aiming to exceed our customers expectations, offering exceptional customer service.
- Project a professional and friendly manner with an emphasis on hospitality and guest services.
Ideal Candidate:
- At least 1 year administrative experience is essential
- At least 1 year Customer Service experience is essential
- A minimum of 1 years’ experience in a hotel reception is desirable
- Hot soft 8 or Hotel Software knowledge is helpful but not essential as full training will be provided.
- Calm, efficient, professional and organised.
- Excellent personal presentation and communication skills.
- A passion for delivering exceptional levels of guest service.
