Cobh ready for Chinese tourists
Cobh Tourism are first to complete Chinese Tourist Welcome programme
Cobh Tourism is the first destination in the Republic of Ireland to be awarded with a Chinese Tourist Welcome Certification, recognised by tour operators in China.
Cobh already attracts Chinese visitors but they wanted to bring their offering to the next level in order to entice more visitors, prolong their stay, and ensure they leave with a positive experience of the town’s many tourism attractions and experiences.
In order to do this, Cobh Tourism recognised the need to create a uniquely tailored and focused tourism proposition for the Chinese visitor. They undertook bespoke ‘Welcome’ Training Programme with the China Outbound Tourism Research Institute (COTRI), the world’s leading independent research institute for Chinese outbound tourism, and the Centre for
Competitiveness, aimed at attracting and appropriately welcoming Chinese visitors to Cobh.
Certificates for the completion of this training were presented at a special ceremony in the Commodore Hotel, attended by Mr. James Kenny, China Country Manager, Tourism Ireland, on April 3, 2017, to 34 key tourism businesses in Cobh.
The Guest of Honour at the presentation, Mr. James Kenny from Tourism Ireland, said, “The potential of the Chinese outbound travel market is significant, with Chinese travellers expected to take some 200 million trips overseas by 2020. Currently, 4 million Chinese travel to Europe annually and Tourism Ireland is working hard to win a greater share of that business for Ireland. We continue to work closely with the relative agencies and airlines, to secure improved access from China to Ireland. We are also working to boost off-season travel from China to the island of Ireland, so there are considerable opportunities for innovative regions like Cobh. Cobh’s commitment to increase its tourism offering to Chinese tourists is commendable and it is now in a prime position to make the most of this booming visitor market.”
Hendrick Verwey, Chairman of Cobh Tourism, said, “We are delighted to be the first in the Republic of Ireland to undertake this training, which is recommended by the European Travel Commission. It has helped to provide Cobh with a solid foundation to position ourselves at the forefront of the biggest global outbound tourism source and it gave insightful market knowledge to help maximise the success of our marketing and sales initiatives. We recognise the Chinese visitor is very different to the recreational holiday maker from Europe or the USA and their reasons for travel is very complex. The training has given us insights into what they expect and how to go the extra mile to welcome them and ensure that they have a wonderful time during their visit in Cobh. We now hope that Cobh will develop a reputation as being accessible to the Chinese market, and therefore a must visit destination for Chinese visitors to Ireland and the UK. Cobh Tourism was delighted to receive funding from Cork County Council through the Tourism Development Fund to undertake the training”.
Dr Tony Lenehan, Executive Director of the Centre for Competitiveness and COTRI (Ireland), congratulated all the participants who successfully completed the Programme, and in particular for the exceptionally high level of achievement in the written test following the presentations and lectures. “The Training provided a comprehensive introduction to the Chinese market and how to become ‘China ready’ with lots of ideas for turning Cobh’s venues and attractions into products that fit with what the Chinese visitor would like to experience.”
He also noted that: “This commitment to ensuring that a special and focused welcome awaits the Chinese Tourist in Cobh is a further example of the professionalism and dedication to excellence which is synonymous with Cobh as a prime tourist destination.”
Proudly supported by Cobh Tourism and Cork County Council.
Manor House Hotels & Irish Country Hotels experienced unprecedented growth of 29% in revenue in 2016 and early booking levels for 2017 are shaping up to be another exceptional year. At their AGM held in both The Sneem Hotel and Parknasilla Resort and Spa, Kerry on Tuesday, they reported sales growth of 21% in visitor numbers across their 2 hotel brands.
Siobhan McManamy, Director of Markets, Tourism Ireland, spoke at the event about Building on Ireland’s Tourism Growth for the Future and the impact of Brexit and the effect it will have on Tourism in Ireland over the coming months. Josephine O’Driscoll, Failte Ireland, spoke at the event about the opportunities for the hotels to actively get involved in the promotion of the failte Ireland brand propositions Wild Atlantic Way, Ireland’s Ancient East, Dublin Breath of Fresh Air.
Stephen Belton of Garryvoe Hotel, Cork and Pamela Bradley of Manor House Hotels and Irish Country Hotels ran a demonstration of the new innovative technology which is currently being implemented across the organization and is a central reservation system that will provide hotels core CRS technology to gain a truly complete picture of business helping hotels make informed decisions to drive business forward.
Hotel owners and management from the 55 strong organisations attended the AGM. The company was founded by Fáilte Ireland so that family run hotels could come together under one umbrella for international marketing. Mary Fitzgerald, Chairperson of Manor House Hotels & Irish Country Hotels was excited about the growth levels experienced at 21% of visitors when compared with the national average of 10% visitor growth. The genuine hospitality, warm welcome, fine food and overall experiential experience coupled with increased marketing spend in core markets were the main drivers for this growth, which Manor House Hotels and Irish Country Hotels members and staff are very proud of.
Speakers during the day included Ciarán Ó Gaora Brand Strategist, Communications Designer and founder Zero G, JP O’Malley - Director of Research and Strategy at Zero-G, Donie O’Brien of Eno Wines and Brid O’Connell from Guaranteed Irish - all Irish Country Hotels are members of Guaranteed Irish and have a strong focus on locally sourced produce.
Our New GuestRooms Launched at Fitzgerald's Vienna Woods Hotel
On Sunday 22'nd of January, Fitzgeralds Vienna Woods Hotel Hosted it's annual Wedding Fayre (Fair). The Cork Hotel, is now one of Cork's best known and popular venue's for Weddings. Hosting Weddings for well over 100 couples each year. The 4 Star Country House Hotel, Fitzgeralds Vienna Woods is now the perfect Location for Weddings and other Family events or Conferences.
This year Fitzgerald's Vienna Woods Hotel Cork Launched its new Guestrooms on the evening of the Wedding Fayre. From Mid 2017, Fitzgerald's Vienna Woods Hotel will offer 3 guestroom types. The first type "Executive" Rooms, offer guests a superking bed, large smart tvs, luxury Decor and Nespresso Coffee Makers. The "Classic" Guestroom offers guests a Spring feel with comfortable sleeping arrangements and bright decor for all modern facilities for all guests, when visting Cork. Finally and the most exciting part of the project is the refurbishment of the Traditional Guest Rooms which are now Re Branded as "Lota Beg" Guest Rooms. Located in the Main Mansion, these Rooms are flanked by High ceilings and wonderful historical decor. Below are the images so have a look for yourself!
If you would like to visit Cork, please consider Fitzgerald's Vienna Woods Hotel Cork and book your Favourite "Executive", "Classic" or "Lotabeg" guestroom.
You can book your room by clicking here.
An "Executive" Guestroom at Fitzgerald's Vienna Woods Hotel!
A "Classic" GuestRoom at Fitzgeralds Vienna Woods Hotel Cork
"Lotabeg" GuestRooms at Fitzgeralds Vienna Woods Hotel Cork.
Our Showcase Wedding Fayre Bigger,Better and Busier than Ever!
Wedding Fayre Sunday 22nd January 2017
Our Wedding Fayre allows us the opportunity to showcase our unique offering for all wedding couples and introduce you to our recommended suppliers.
- Free Event
- Complimentary Beverages & Canapies
- Meet our Dedicated Wedding Coordinators and our Team at the Hotel
- Experience our Ballroom & Chivari Chairs
- Sample the Quality Food which we are Renowned for
- Book your Wedding Consultation
- Take guided tours of the hotel and see our new guestrooms
MS. IMELDA REYNOLDS
Friends of Leukaemia
DECEMBER 2016 WINNER GLANMIRE SPORTS, BUSINESS AND COMMUNITY AWARD (COMMUNITY CATEGORY)
SPONSORED BY FITZGERALDS VIENNA WOODS HOTEL
MS. IMELDA REYNOLDS, Chairperson of Friends of Leukaemia Patients Cork, is the most recent well deserving winner of the Community Awards Section in the highly successful Glanmire Sports, Business and Community Awards, sponsored by Fitzgerald’s Vienna Woods Hotel.
Mr. Michael Magner, Director of Fitzgeralds Vienna Woods Hotel (Main Sponsors) commended the latest winner of the Community Award category, Ms. Imelda Reynolds of Friends of Leukaemia Patients Cork, saying “We at Fitzgeralds Vienna Woods Hotel are delighted to be associated with this very successful Sports, Business and Community Award Scheme. This is our tenth year to be involved and we are delighted with the new initiative that has gone from strength to strength.”
Friends of Leukaemia Patients Cork was established in 1985 and based in Glanmire.
They are a non-profit organisation helping leukaemia patients and their families in a very practical way.
All the Friends of Leukaemia Patients Cork are working on a voluntary basis with no paid staff including the board of directors.
The organisation purchased an apartment in Kilmainham for patients to stay whilst undergoing treatment in St James Hospital Dublin this had proved to be invaluable to patients as there is no other accommodation provided by Health Boards.
This is facility made available without cost to the patients and carers who have limited financial resources. The Friends of Leukaemia Patients Cork continually need help from the public as they do not receive any government funding and greatly appreciate the support they receive from their many benefactors.
Their Motto Is “We all need a helping hand” and 100% of donations made to the charity goes directly into providing much needed support and practical help to leukaemia patients and their carers from the Munster area, providing a vital service for patients undergoing a bone marrow transplant in St. James Hospital Dublin.
The charity provides home-from-home accommodation within walking distance of the hospital in case of readmission or a consult until they are ready to return home again and all made available free of charge to patients and their carers who have limited financial resources.
The feedback from patients who have been provided with accommodation has been overwhelmingly positive and was a tremendous help to them during what can be a very difficult time, providing a home away home and away from the hospital to relax and to spend time be with their loved ones during their treatment.
This facility is provided through charitable donation and fundraising initiatives held throughout the year. We do not receive any government or state funding to assist us with our work and we continually need new ideas as we would not be able to continue to do so without the help of the public.
Patrons Ger Power and Pascal Scott are invaluable to the organisation. Chairperson Imelda Reynolds states that they are truly grateful to everyone that has helped over the years. If you wish to hold a fundraising Event in aid of the Friends of Leukaemia Patients Cork charity Imelda and her people would be delighted to hear from you. Please inform the members so that they can make a record of it and they can provide you with support and resources and help to make the event a great success.
New Hi Speed Free Wi-Fi and Vodafone 4G* at Vienna Woods
Hi my name is Eric, I am the maintenance manager here at Fitzgerald's Vienna Woods Hotel. I just wanted to let you know about some great new improvements here at the hotel.
Are you Looking for excellent free Wi-Fi and Super fast Vodafone 4G Coverage?
From early August, if you need Hi Speed Wi-Fi for you and your guests it will be available in both our hotel and holiday villas, also I am pleased to advise you we now also provide superfast Vodafone 4G Coverage.
Why not consider us when booking a meeting, staying overnight or just for a break away from it all, below are some our great offers for the month of August, hopefully I might see you sometime soon here at the Hotel.
P.S. please follow us on Facebook to see some more of our great improvements and upgrades!
* Normal Data usage rates apply when using the Vodafone network
SPICK ‘N’ SPAN
DRY CLEANERS AND LAUNDRY
MONTHLY WINNER GLANMIRE SPORTS, BUSINESS AND COMMUNITY AWARD (BUSINESS CATEGORY)
SPONSORED BY FITZGERALDS VIENNA WOODS HOTEL
SPICK ‘N’ SPAN DRY CLEANERS AND LAUNDERETTE is the most recent winner of the Business Awards Section in the highly successful Glanmire Sports, Business and Community Awards, sponsored by Fitzgerald’s Vienna Woods Hotel.
Mr. Michael Magner, Director of Fitzgeralds Vienna Woods Hotel (Main Sponsors) commended the latest winners of the Business Award category, Mr. Billy Black and Mrs. Joan Black, saying “We at Fitzgeralds Vienna Woods Hotel are delighted to be associated with this very successful Sports, Business and Community Award Scheme. This is our ninth year to be involved and we are delighted with the new initiative that has gone from strength to strength.”
In September 1996, the creation of Spick ‘n’ Span was first initiated in Chapelgate, Ballyvolane and operated solely as a Laundrette. Since then, Spick ‘n’ Span has progressively developed into a larger, more prestigious business with the purchase of Spick ‘n’ Span in Hazelwood Shopping Centre, Glanmire in November 1999; which is now the flagship store. With this movement, Spick’n’Span laundrette offered the additional service of Dry cleaning resulting in a name change to Spick ‘n’ Span Dry Cleaners and Laundry.
Spick ‘n’ Span would never be where it is today without its hardworking, loyal and friendly employees. The Black family states that they have been fortunate enough to have staff that have been with them from the very beginning who have supported Spick and Span and have developed it into the business it is today. To the employees of Spick’n’Span, past and present, Billy and Joan acknowledge that they have been the company’s greatest asset and for that they are ever thankful. They consider all of their staff part of the close knit 3rd generation Black family that operate Spick ‘n’ Span.
Spick ‘n’ Span has been continually developing throughout the years to improve its service to all its customers. Spick ‘n’ Span Glanmire has undergone extensive renovation and extensions to cater for all its customers’ needs.
Throughout the years, Spick ‘n’ Span has employed over thirty local people from Glanmire and the surrounding area. They have offered past services such as contract cleaning and work and carpet cleaning. Today the services of dry cleaning, laundry, rolling and surface rug cleaning, cater for local churches, restaurants, hotels, schools, sports clubs and of course the local Glanmire community.
Customer Service Award at the Annual Irish Country Hotels and Manor House
Hotels AGM - April 2016.
At the Annual General Meeting of Irish Country Hotels and Manor House Hotels, Fitzgeralds Vienna Woods Hotel, Won a customer Service award.
Having achieved a achieved a score of 90%.
This is what was said about our customer service on the evening of the award
"The assessor was extremely impressed by staff in this hotel. The customer service was described as exceptional. This was due to the attention paid to small details. For example: On arrival to their bedroom, they received a call from reception within two minutes to ensure everything was to their satisfaction; ‘this was a very nice touch’. The assessors were then advised there would be a welcome drink in the reception area for them. On arrival to the lobby for this drink, they were greeted by the Duty Manager. This demonstrates a high level of professionalism. Staff were also pro-active in their duties, they engaged the assessor in conversation to establish their needs throughout. They asked the purpose of their stay and issued various recommendations on things to do without prompt. On speaking about the staff, the assessor said ‘They were very accommodating and appeared to be genuinely interested in making our stay a memorable one."
Our Team Make all this possible, and deserve this acknowledgement so much and thank you our customers who support us every day.
Images of our Directors Michael, Mary and David and Joe McHugh TD Acting Minister of State at the Department of Arts, Heritage and Gaeltacht Affairs and the Department of Communications, Energy and Natural Resources with Special Responsibility for Gaeltacht Affairs and Natural Resources
Sports Business and Community Award Winner April 2016
MR. BRENDAN O’CONNELL is the most recent winner of the Sports Awards Section in the highly successful Glanmire Sports, Business and Community Awards, sponsored by Fitzgerald’s Vienna Woods Hotel.
Mr. Michael Magner, Director of Fitzgeralds Vienna Woods Hotel (Main Sponsors) commended the latest winner of the Sports Award category, Mr. Brendan O’Connell, saying “We at Fitzgeralds Vienna Woods Hotel are delighted to be associated with this very successful Sports, Business and Community Award Scheme. This is our ninth year to be involved and we are delighted with the new initiative that has gone from strength to strength.”
Soccer and GAA star Brendan O’Connell is a member of a very proud and historic club, namely Rockmount FC, who have won many honours over the years in Cork, Munster and Ireland.
The Club has made a massive contribution to soccer on Cork’s north side, producing many great players and mentors over the years with their top players coming through their youth ranks.
Their most famous son is Roy Keane, now Assistant Manager of the Republic of Ireland squad, who have qualified for EURO 2016. Roy has been a great ambassador over the years for Rockmount.
Brendan O’Connell has won many domestic honours over the years on the local scene – winner of 5 Munster League Titles. Brendan also played with Avondale and Internationally with the Republic of Ireland.
Brendan has collected 53 Caps and has been the mainstay of the Irish Amateur side. He has also won Intermediate Cup Titles in the past. He has played at four UEFA Regions Cup Finals with the Irish Amateur Soccer side and has won FAI International Player of the Year in 2011.
Goalkeeper Brendan O’Connell has recently emerged as a Cork Senior Goalkeeper, having played against Donegal in Ballyshannon and he is a valued member of Peadar Healy’s Senior Cork Football side, having played with his local club Glanmire at Intermediate level and is also a valued member of Rockmount FC under manager Billy Cronin.
5 Munster Senior League Titles
All domestic trophies in Cork numerous times.
53 International Caps
Played at 4 UEFA Regions Cup Finals
FAI International player of the year in 2011
Played at World University games in Korea & Turkey (2003 & 2005)
Won 3 Collingwood Cups with UCC
LAST 12 MONTHS
Won 50th International Cap – March 2015 v Poland in Turners Cross
Won Munster Senior League in May 2015
Won Michael Ward Inter Provincial Trophy October 2015 & Player of the Tournament for Michael Ward Trophy
Won Keane Cup December 2015
Won McGrath Cup with Cork Senior Football Team January 2016
Member of the Irish Amateur Side who won the RTE Sports Team of the Year 2016
July 4th 2015 Won UEFA Regions Cup with Ireland v Croatia.
Major Refurbishment at Vienna Woods - February 2016.
As we approach almost 10 years in business, we have thankfully among a few survived the recession, these difficult times have been both an eye opener and challenge on how to maintain a business, but also to really appreciate your customer. We are so grateful to all our loyal and new customers who have stuck by us during these times. Your business has and will always be sincerely appreciated.
During the past number of years, we had to forego any significant investment in the hotel as we had to look at the long term implications for our business. Equally we were fully aware that we had to invest, however the patience of our guests allowed us time to recover.
Thankfully and proudly now we can say we are really optimistic about the future and the future of the hotel industry in Ireland.
In September of last year, we commenced a €1m investment in to the hotel. We commenced with the Refurbishment of our Bar, along with the introduction of new technology (Point of Sale units (tills), Reservations system and data management). We refurbished our all public corridors, public and ballroom bathrooms, along with a mini facelift to our ballroom. This year we will complete a full refurbishment of our guestrooms, this will be a slow process as we are fortunate to have significant levels of business booked, and therefore it will not be possible to close a wing of guest rooms at a time. However, we know, once complete our guestroom offering will be comparable to the best accommodation offering in Ireland.
In order to understand what our guest’s require from their experience in our new guestrooms, we are encouraging feedback, as sometimes we do get things wrong, and we want to get it right. So any feedback or advice you could provide to us, would be sincerely appreciated. Please call us on +353 21 4556800 or email us at firstname.lastname@example.org
Thank you for sticking with us and we look forward to have you visit again soon.
Michael and all the Team at Fitzgerald’s Vienna Woods Hotel Cork
Some Images of our new public Bathrooms!
Meet Philip - June Employee of the Month
Let us introduce you to June's employee of the month, Phillip Doherty. Phillip works in both our Bar and Restaurant and is a very deserving winner with comments from guests such as "polite, pleasant and most important making guests feel welcome"
Also in the photo is Abdullah Al-Shmmasnh, Phillips' head of department, Darren Conroy, Head of Front Desk and Head of the Employee of the Month Committee and Our Director Michael.
This is what working as a team is all about - and fantastic team members need to be recognised.
4 Deserved Stars for Our Sister Hotel
Meet Marwan - Employee of the Month
Let us introduce you to Marwan Jazi.
Marwan is our Breakfast chef here at the hotel and also is responsible for the majority of our home baking and in particular our delicious home made brown bread.
He is our employee of the month for May, he is joined by Jimmy our head chef and director Michael.
Well done Marwan, so well deserved!
Our Team in the Office presenting the Glanmire Sports Star Award to the Watergrasshill Athlethics Club
Winning Tripadvisor's Certificate of Excellence
It's always nice to get a pat on the back for our excellent service..
And no better way than receiving one of TripAdvisors 2014 Winner of the Certificate of Excellence