Customer Service Award at the Annual Irish Country Hotels and Manor House
Hotels AGM - April 2016.
At the Annual General Meeting of Irish Country Hotels and Manor House Hotels, Fitzgeralds Vienna Woods Hotel, Won a customer Service award.
Having achieved a achieved a score of 90%.
This is what was said about our customer service on the evening of the award
"The assessor was extremely impressed by staff in this hotel. The customer service was described as exceptional. This was due to the attention paid to small details. For example: On arrival to their bedroom, they received a call from reception within two minutes to ensure everything was to their satisfaction; ‘this was a very nice touch’. The assessors were then advised there would be a welcome drink in the reception area for them. On arrival to the lobby for this drink, they were greeted by the Duty Manager. This demonstrates a high level of professionalism. Staff were also pro-active in their duties, they engaged the assessor in conversation to establish their needs throughout. They asked the purpose of their stay and issued various recommendations on things to do without prompt. On speaking about the staff, the assessor said ‘They were very accommodating and appeared to be genuinely interested in making our stay a memorable one."
Our Team Make all this possible, and deserve this acknowledgement so much and thank you our customers who support us every day.
Images of our Directors Michael, Mary and David and Joe McHugh TD Acting Minister of State at the Department of Arts, Heritage and Gaeltacht Affairs and the Department of Communications, Energy and Natural Resources with Special Responsibility for Gaeltacht Affairs and Natural Resources
Sports Business and Community Award Winner April 2016
MR. BRENDAN O’CONNELL is the most recent winner of the Sports Awards Section in the highly successful Glanmire Sports, Business and Community Awards, sponsored by Fitzgerald’s Vienna Woods Hotel.
Mr. Michael Magner, Director of Fitzgeralds Vienna Woods Hotel (Main Sponsors) commended the latest winner of the Sports Award category, Mr. Brendan O’Connell, saying “We at Fitzgeralds Vienna Woods Hotel are delighted to be associated with this very successful Sports, Business and Community Award Scheme. This is our ninth year to be involved and we are delighted with the new initiative that has gone from strength to strength.”
Soccer and GAA star Brendan O’Connell is a member of a very proud and historic club, namely Rockmount FC, who have won many honours over the years in Cork, Munster and Ireland.
The Club has made a massive contribution to soccer on Cork’s north side, producing many great players and mentors over the years with their top players coming through their youth ranks.
Their most famous son is Roy Keane, now Assistant Manager of the Republic of Ireland squad, who have qualified for EURO 2016. Roy has been a great ambassador over the years for Rockmount.
Brendan O’Connell has won many domestic honours over the years on the local scene – winner of 5 Munster League Titles. Brendan also played with Avondale and Internationally with the Republic of Ireland.
Brendan has collected 53 Caps and has been the mainstay of the Irish Amateur side. He has also won Intermediate Cup Titles in the past. He has played at four UEFA Regions Cup Finals with the Irish Amateur Soccer side and has won FAI International Player of the Year in 2011.
Goalkeeper Brendan O’Connell has recently emerged as a Cork Senior Goalkeeper, having played against Donegal in Ballyshannon and he is a valued member of Peadar Healy’s Senior Cork Football side, having played with his local club Glanmire at Intermediate level and is also a valued member of Rockmount FC under manager Billy Cronin.
5 Munster Senior League Titles
All domestic trophies in Cork numerous times.
53 International Caps
Played at 4 UEFA Regions Cup Finals
FAI International player of the year in 2011
Played at World University games in Korea & Turkey (2003 & 2005)
Won 3 Collingwood Cups with UCC
LAST 12 MONTHS
Won 50th International Cap – March 2015 v Poland in Turners Cross
Won Munster Senior League in May 2015
Won Michael Ward Inter Provincial Trophy October 2015 & Player of the Tournament for Michael Ward Trophy
Won Keane Cup December 2015
Won McGrath Cup with Cork Senior Football Team January 2016
Member of the Irish Amateur Side who won the RTE Sports Team of the Year 2016
July 4th 2015 Won UEFA Regions Cup with Ireland v Croatia.
Major Refurbishment at Vienna Woods - February 2016.
As we approach almost 10 years in business, we have thankfully among a few survived the recession, these difficult times have been both an eye opener and challenge on how to maintain a business, but also to really appreciate your customer. We are so grateful to all our loyal and new customers who have stuck by us during these times. Your business has and will always be sincerely appreciated.
During the past number of years, we had to forego any significant investment in the hotel as we had to look at the long term implications for our business. Equally we were fully aware that we had to invest, however the patience of our guests allowed us time to recover.
Thankfully and proudly now we can say we are really optimistic about the future and the future of the hotel industry in Ireland.
In September of last year, we commenced a €1m investment in to the hotel. We commenced with the Refurbishment of our Bar, along with the introduction of new technology (Point of Sale units (tills), Reservations system and data management). We refurbished our all public corridors, public and ballroom bathrooms, along with a mini facelift to our ballroom. This year we will complete a full refurbishment of our guestrooms, this will be a slow process as we are fortunate to have significant levels of business booked, and therefore it will not be possible to close a wing of guest rooms at a time. However, we know, once complete our guestroom offering will be comparable to the best accommodation offering in Ireland.
In order to understand what our guest’s require from their experience in our new guestrooms, we are encouraging feedback, as sometimes we do get things wrong, and we want to get it right. So any feedback or advice you could provide to us, would be sincerely appreciated. Please call us on +353 21 4556800 or email us at firstname.lastname@example.org
Thank you for sticking with us and we look forward to have you visit again soon.
Michael and all the Team at Fitzgerald’s Vienna Woods Hotel Cork
Some Images of our new public Bathrooms!
Meet Philip - June Employee of the Month
Let us introduce you to June's employee of the month, Phillip Doherty. Phillip works in both our Bar and Restaurant and is a very deserving winner with comments from guests such as "polite, pleasant and most important making guests feel welcome"
Also in the photo is Abdullah Al-Shmmasnh, Phillips' head of department, Darren Conroy, Head of Front Desk and Head of the Employee of the Month Committee and Our Director Michael.
This is what working as a team is all about - and fantastic team members need to be recognised.
4 Deserved Stars for Our Sister Hotel
Meet Marwan - Employee of the Month
Let us introduce you to Marwan Jazi.
Marwan is our Breakfast chef here at the hotel and also is responsible for the majority of our home baking and in particular our delicious home made brown bread.
He is our employee of the month for May, he is joined by Jimmy our head chef and director Michael.
Well done Marwan, so well deserved!
Our Team in the Office presenting the Glanmire Sports Star Award to the Watergrasshill Athlethics Club
Winning Tripadvisor's Certificate of Excellence
It's always nice to get a pat on the back for our excellent service..
And no better way than receiving one of TripAdvisors 2014 Winner of the Certificate of Excellence